Простые звонки и NEOPbx

prostie_zvonki_logoВ ближайшее время заканчиваю работу над интеграцией модуля Простые звонки для IP АТС NEOPbx.

«Простые звонки» - это компьютерная программа, которая связывает офисную АТС (или обычный телефон на Android) и базу клиентов. Вы получаете колл-центр без покупки дорогостоящего ПО и оборудования. «Простые звонки» будут работать с той телефонией и базой клиентов, которые у вас уже есть!

На самом деле очень удобная штука, основная задача которой распределение звонков на основании того, с какими клиентами работает менеджер или оператор call-центра.

О том, как это работает для конечного пользователя и о возможностях модуля очень хорошо написано на официальном сайте. Я же вкратце опишу как это работает со стороны Asterisk. 

В общих чертах работа модуля на стороне Asterisk сводится к соединению с вашей CRM системой и получении от нее данных о клиентах и операторах, которые с ними работают. Т.е. при входящем вызове модуль Простые звонки запускает динамический макрос, который в свою очередь дает запрос к вашей CRM о том, кто работает с данным клиентом на основании CallerID. После того, как оператор найден делается вызов на его внутренний номер. В случае если дозвонится до него не получается, то работа происходит далее по контексту.

Таким образом, клиент который работал с определенным оператором больше не будет слушать голосовые меню, набирать добавочные или просить “соединить с Клавдией Ивановной из отдела продаж”. А будет сразу попадать на своего менеджера/оператора.

На сегодняшний день «Простые звонки» поддерживают 11 баз клиентов:

  • 1С:Управление торговлей на платформах 1С:Предприятие 8.1 и 8.2
  • 1С:Управление производственным предприятием платформах 1С:Предприятие 8.1 и 8.2
  • 1С:Бухгалтерия на платформах 1С:Предприятие 8.1 и 8.2
  • 1С:Альфа-Авто 5 на платформе 1С:Предприятие 8.2
  • 1С:Торговля и склад на платформе 1С:Предприятие 7.7
  • 1С:Комплексная поставка на платформе 1С:Предприятие 7.7
  • 1С:Бухгалтерия на платформе 1С:Предприятие 7.7
  • Microsoft Office Excel 2007, 2010, 2013
  • Microsoft Office Outlook 2007, 2010, 2013
  • amoCRM
  • SugarCRM Community Edition 5.x, 6.x

Для NEOPbx это будет выглядеть следующим образом: после установки модуля Простые звонки и успешного конфигурирования во входящей маршуртизации появится галочка.

pz_incoming

Как не трудно догадаться, если она активна, то входящий маршрут сначал будет обрабатываться макросом Простые звонки. Ничего сложного. А панель настроек модуля будет примерно такая

pz_settings

Вот собственно и все! Сейчас я жду некоторых исправлений в работе Простых звонков и буду деплоить свой модуль интеграции с NEOPbx.

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