Простые звонки и NEOPbx

prostie_zvonki_logoВ ближайшее время заканчиваю работу над интеграцией модуля Простые звонки для IP АТС NEOPbx.

«Простые звонки» - это компьютерная программа, которая связывает офисную АТС (или обычный телефон на Android) и базу клиентов. Вы получаете колл-центр без покупки дорогостоящего ПО и оборудования. «Простые звонки» будут работать с той телефонией и базой клиентов, которые у вас уже есть!

На самом деле очень удобная штука, основная задача которой распределение звонков на основании того, с какими клиентами работает менеджер или оператор call-центра.

О том, как это работает для конечного пользователя и о возможностях модуля очень хорошо написано на официальном сайте. Я же вкратце опишу как это работает со стороны Asterisk. 

В общих чертах работа модуля на стороне Asterisk сводится к соединению с вашей CRM системой и получении от нее данных о клиентах и операторах, которые с ними работают. Т.е. при входящем вызове модуль Простые звонки запускает динамический макрос, который в свою очередь дает запрос к вашей CRM о том, кто работает с данным клиентом на основании CallerID. После того, как оператор найден делается вызов на его внутренний номер. В случае если дозвонится до него не получается, то работа происходит далее по контексту.

Таким образом, клиент который работал с определенным оператором больше не будет слушать голосовые меню, набирать добавочные или просить “соединить с Клавдией Ивановной из отдела продаж”. А будет сразу попадать на своего менеджера/оператора.

На сегодняшний день «Простые звонки» поддерживают 11 баз клиентов:

  • 1С:Управление торговлей на платформах 1С:Предприятие 8.1 и 8.2
  • 1С:Управление производственным предприятием платформах 1С:Предприятие 8.1 и 8.2
  • 1С:Бухгалтерия на платформах 1С:Предприятие 8.1 и 8.2
  • 1С:Альфа-Авто 5 на платформе 1С:Предприятие 8.2
  • 1С:Торговля и склад на платформе 1С:Предприятие 7.7
  • 1С:Комплексная поставка на платформе 1С:Предприятие 7.7
  • 1С:Бухгалтерия на платформе 1С:Предприятие 7.7
  • Microsoft Office Excel 2007, 2010, 2013
  • Microsoft Office Outlook 2007, 2010, 2013
  • amoCRM
  • SugarCRM Community Edition 5.x, 6.x

Для NEOPbx это будет выглядеть следующим образом: после установки модуля Простые звонки и успешного конфигурирования во входящей маршуртизации появится галочка.

pz_incoming

Как не трудно догадаться, если она активна, то входящий маршрут сначал будет обрабатываться макросом Простые звонки. Ничего сложного. А панель настроек модуля будет примерно такая

pz_settings

Вот собственно и все! Сейчас я жду некоторых исправлений в работе Простых звонков и буду деплоить свой модуль интеграции с NEOPbx.

Рекомендуем почитать
Обновление ПО IP АТС NEOPbx 1.0.44

В преддверии Нового Года компания NEOPbx.RU решила приготовить всем пользователям и партнерам небольшой подарок: новое программное обеспечение "Автоконфигуратор SIP" - Читать дальше...

Модуль Простые Звонки для Asterisk и NEOPbx

Как я уже писал ранее, в данный момент одна из задач - это интеграция модуля Простые Звонки в IP АТС Читать дальше...

AMI Launcher for Asterisk / Elastix / FreePBX

Давно хотел написать универсальное приложение для Asterisk, которое могло бы запускать внешнее приложение после поднятия трубки оператором. "Для чего это Читать дальше...

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263 комментария к “Простые звонки и NEOPbx

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  83. Can I simply just say what a relief to uncover somebody who really understands what they are talking about over the internet. You certainly know how to bring a problem to light and make it important. A lot more people really need to check this out and understand this side of the story. I was surprised that you are not more popular because you surely have the gift.

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  95. Having read this I believed it was very enlightening. I appreciate you spending some time and effort to put this information together. I once again find myself spending way too much time both reading and posting comments. But so what, it was still worth it!

  96. Hi, There’s no doubt that your blog may be having web browser compatibility problems. Whenever I take a look at your website in Safari, it looks fine but when opening in IE, it’s got some overlapping issues. I just wanted to give you a quick heads up! Other than that, great website!

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  100. The very next time I read a blog, I hope that it does not disappoint me as much as this one. After all, I know it was my choice to read through, nonetheless I actually thought you would probably have something useful to say. All I hear is a bunch of complaining about something you can fix if you were not too busy seeking attention.

  101. Having read this I believed it was very enlightening. I appreciate you taking the time and energy to put this informative article together. I once again find myself personally spending way too much time both reading and posting comments. But so what, it was still worth it!

  102. Right here is the right web site for anyone who really wants to find out about this topic. You understand so much its almost tough to argue with you (not that I personally will need to…HaHa). You definitely put a brand new spin on a subject that has been discussed for a long time. Great stuff, just excellent!

  103. Can I just say what a comfort to find somebody who really knows what they are discussing over the internet. You actually realize how to bring a problem to light and make it important. A lot more people need to check this out and understand this side of the story. I was surprised that you are not more popular since you certainly possess the gift.

  104. Nice post. I learn something totally new and challenging on websites I stumbleupon on a daily basis. It will always be helpful to read articles from other writers and use a little something from their sites.

  105. When I originally left a comment I appear to have clicked on the -Notify me when new comments are added- checkbox and from now on whenever a comment is added I recieve 4 emails with the exact same comment. Is there an easy method you are able to remove me from that service? Thank you!

  106. Nice post. I learn something totally new and challenging on sites I stumbleupon on a daily basis. It will always be useful to read content from other authors and practice something from other sites.

  107. Oh my goodness! Awesome article dude! Thank you so much, However I am encountering difficulties with your RSS. I don’t know the reason why I cannot join it. Is there anybody getting identical RSS issues? Anyone who knows the solution will you kindly respond? Thanx!!

  108. Howdy! This article couldn’t be written any better! Going through this post reminds me of my previous roommate! He continually kept preaching about this. I am going to send this post to him. Fairly certain he’ll have a good read. Many thanks for sharing!

  109. An outstanding share! I have just forwarded this onto a colleague who was doing a little homework on this. And he in fact bought me dinner simply because I stumbled upon it for him… lol. So allow me to reword this…. Thank YOU for the meal!! But yeah, thanx for spending some time to discuss this issue here on your website.

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